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Privacy Policy

Pulse will always respect your privacy and we value our relationship with you. Your personal information will be protected, will never be sold, and unless we advise you in advance, will be used only by Pulse, our affiliates, dealers/retailers, and service suppliers (only to provide services).

Our goal is to enhance your product and service experience with us. By submitting this personal information to us, you are consenting to its use and disclosure for the following purposes:

  • Meeting safety, security, legal and regulatory requirements;
  • Providing you with general marketing, product, service and business partner information and offers;
  • Conducting market analysis
  • Maintaining the accuracy of our records to respond to your inquiries and provide you with warranty or other customer service communications, and otherwise manage our relationship with you.
  • ​Satisfying other reasonable, legitimate business interests (such as collecting outstanding debts).

Will Pulse share my information with other parties?

When you provide Pulse with personally identifiable information, Pulse may share that information with our dealer/retailer network and our affiliates. Pulse also may share your personal information with business partners solely for use in promoting joint marketing programs. Before we share your information with any of these or other organizations we will ensure we have the consent required under applicable law.

For further information about those with whom we may share your information, please contact us. Pulse may also share your personal information with our suppliers for the exclusive purpose of providing services for us (e.g. mailings to you in response to your request for information, or to fulfill your request to enter a promotional activity).

We may disclose your personal information as required by law, in conjunction with a government inquiry or in litigation or dispute resolution. Additionally, our Web site, www.pulsealert.ca , does contain links to sites outside of and not controlled by Pulse such as those belonging to partners. Pulse is not responsible for these sites, their omissions or for the policies or content of their Web sites. We recommend that you read the privacy policies of these sites before making a decision to provide your personal information to the site operators.

How is my personal information protected?

Pulse is committed to protecting your personal information in full compliance with this Privacy Policy and applicable laws. Pulse understands your concerns about online security and about the security of your information otherwise collected by us and we take reasonable precautions to prevent the loss, misuse or alteration of information under our control. Your personal information may be stored and/or processed or otherwise used by or on behalf of Pulse inside of Canada. In addition, we employ generally accepted information security policies, procedures and techniques.

We encourage you, the user, to observe the security features built into your browser. Upgrading to the latest version of an Internet browser will often provide increased security.

Can I opt-out of Pulse marketing promotions and initiatives?

If you do not want to be contacted for product, service or marketing initiatives, or if you would like to be removed from any direct marketing initiatives, telemarketing or direct mail or e-mail lists, or if you would otherwise like to limit our use or disclosure of your personal information, please email support@mypulsemedical.ca or mail us directly 21 King Street West, 5th Floor, Hamilton, Ontario, L8P 4W7.

Except as required or permitted by applicable law, we will respect your wishes relating to the use of your personal information and we will ensure that your file reflects the limitations that you have requested. Unless they are obvious, we will advise you of the consequences of withdrawing your consent. For example, if you withdraw your consent, Pulse may not be able to provide you, or continue to provide you, with the services or information about products or services or related promotions that may be of value to you.

Will Pulse update its privacy policy?

We are always looking for ways to improve and update our web site to further enhance its effectiveness. Consequently our policies including this privacy policy will continue to evolve and Pulse reserves the right to alter this privacy policy from time to time and such changes will be effective ten days following the date on which this privacy policy is revised and posted to our Pulse web site.

We encourage you to visit our Privacy page from time to time to view our most current privacy policy.

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