Unpack & go. Pre-configured before shipping, simply place the smartwatch on the provided charger to turn it on and wear it!
ProtectWell Active™ Smartwatch
The ProtectWell Active™ looks like a regular smartwatch — because it is one. The difference is what’s underneath: 24/7 professional monitoring, automatic fall detection, and two-way voice so you can speak directly to a live operator through the watch. Press SOS and they answer within seconds. Fall and can’t respond? The watch detects it and connects you to help automatically. Built-in GPS means they can find you wherever you are — not just at home.
The Wellness Companion is built directly into the watch — a voice assistant that checks in on you every day, right from your wrist. Wellness check-ins, medication reminders, activity nudges, and other daily support — all as a brief, natural conversation. No phone, no app, nothing extra to manage.
Call us: 1-888-236-6756
How it Works
Three steps for getting help fast
Help couldn't come easier.
Press & hold the SOS Help Button on the side of your smartwatch to speak to our 24/7 emergency operators. Automatic fall detection can also call for help in the case of a fall.
Request any type of help.
You are not alone. 24-hour monitoring with our Canadian-based, English speaking emergency operators keeps you connected until the right kind of help arrives.
Fast, reliable peace of mind.
We can dispatch police, fire department, EMTs, or your loved ones or neighbours on your behalf.
Medical Alert Smartwatch
Features
Whether you're inside your home, out in the yard, at the grocery store, or taking a walk in the park, feel safe and confident knowing you're always connected to help with the ProtectWell Active™ smartwatch for Seniors.
24/7 Access to Help
Once you activate your emergency alert smartwatch, you’ll be connected to our Canadian-based, English speaking, professionally trained operators at our 24/7 monitoring centre.
Built-In Wellness Companion
Your watch checks in on you every day through a brief voice conversation — wellness check-ins, medication reminders, activity nudges, and daily support. It’s proactive care built into the watch, not just emergency response.
Activity Tracker
Your watch tracks your steps and daily activity throughout the day — a simple way to stay on top of your wellness and keep moving.
Location Tracking With Built-In GPS
Your smartwatch will let you receive help at your precise location either with the press of a button, or automatically, wherever you are.
Clear 2-Way Communication
With a built-in, two-way speaker, you’ll be able to communicate with a highly trained operator directly through your smartwatch.
Reliable AT&T 4G LTE Included
The ProtectWell Active™ connects to our monitoring centre over AT&T’s 4G LTE network — no WiFi, no phone, no extra setup. Cellular is included with your plan.
Additional Features
Coverage Across Canada
Whether you’re moving for the season or visiting family, you’ll always be protected.
Water Resistant
Our fall detection smartwatches have a waterproof rating designed for shower or bath use, where 80% of falls happen on slippery surfaces.
Automatic Fall Detection
Your fall detection smartwatch has special built-in technology that can sense a sudden change in elevation. It's an additional layer of protection in case you're ever rendered unconscious or unable to press your alert button.
What's in the Box
Your Emergency Alert Smartwatch package will come with a handy user manual as well as the following:
1
Smartwatch or Pendant
Choose your fit. The ProtectWell Active™ ships with adjustable wristbands or as a pendant on a lanyard — same touchscreen, SOS alarm, and vital monitoring tools, just worn how you prefer. One or the other, not both.
2
Charging Cord
Easy to use magnetic charging cable to ensure charging contacts are synced
3
USB Charger Block
To plug into a standard wall socket
Frequently Asked Questions
Get to know your ProtectWell Active™ Smartwatch.
Can I change the watch face?
Yes. The watch comes with a digital clock by default. However, if you prefer an analog watch face, please let us know during the sales call, and we will make the adjustment before shipping.
Can I customize the watch?
The watch is thoughtfully designed with simplicity in mind, making it user-friendly for seniors, especially during emergencies. It includes three main screens that give you quick access to essential features, ensuring you have everything you need right at your fingertips. This streamlined approach helps keep the experience straightforward and easy to use.
Can I adjust the fall detection sensitivity?
Yes, the fall detection is set to the optimal sensitivity level when the watch is shipped to you. If you need to adjust the sensitivity to be more or less responsive, please contact our support center, and we can assist with the adjustment.
Can my family be alerted to an emergency?
Yes, your family can be alerted to an emergency triggered by your smartwatch. Our 24/7 dispatch will contact your family or neighbour to alert them of the emergency. We can also alert first-responders.
Speak With One of Our Experts
Our Life Safety Consultants are standing by to help you set up a customized protection plan to fit your specific needs.