In-Home Medical Alert System | PulseAlert
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Our Life Safety Consultants are standing by to help you set up a customized protection plan to fit your specific needs.

    ProtectWell Home™

    A complete medical alert system for your home, the ProtectWell Home™ keeps you safe in and around your home. This very cost-efficient emergency alert system doesn’t require a landline*, instead uses a uses a nationwide cellular network to wirelessly connect you to our 24/7 Canadian-based monitoring center.

    The easy-setup base station works with a wearable waterproof emergency alert help button (which you can wear as a bracelet or lanyard) that works up to 50 metres (164 feet)* away from the base station in open conditions — typically 15–30 metres (50–100 feet) indoors depending on walls and layout.

    *Coverage is subject to environment, equipment condition, and portable device location.

    Call us: 1-888-236-6756

    How it Works

    Three steps for getting help fast
    In home medical alert system pendant help button.
    Help couldn't come easier.
    Press the Help Button on the base unit to speak directly to our 24/7 emergency operators always on standby. Pressing help on the bracelet or lanyard will alert the operators to an emergency.
    The team at the Pulse Alert dispatch centre in Canada.
    Request any type of help.
    Canadian-based, English speaking emergency operators are available 24/7 when you need it. Press the help button and get the right type of help you need. They will stay connected until the right kind of help arrives.
    Image collage of Canadian first responders to an emergency alert
    Fast, reliable peace of mind.
    Our operators will quickly dispatch police, fire department, EMTs, or your loved ones or neighbours on your behalf.

    Home Medical Alert System
    Features

    Whether you're inside your home or out in the yard, feel safe and confident knowing you're always connected to help with the ProtectWell Home™ emergency medical alert system. 
    image of a phone with 24/7 support.

    24/7 Access to Help

    Once you activate your emergency alert device, you’ll be connected to our Canadian-based, English speaking, professionally trained operators at our 24/7 monitoring center 

    Protection Without a Landline

    Provides wireless, 24/7 access to our medical alert monitoring center using AT&T 4G LTE cellular service (included with your protection plan subscription). 
    Image of the medical alert system with cellular signal emanating from the corner.
    2-way conversation between the base unit and emergency operators of the emergency medical alert system

    Clear 2-Way Communication

    The base station has a built-in speaker with adjustable volume, allowing for loud and clear communication between you and our Canadian-based emergency monitoring centre.

    In-Home Coverage Range

    The wearable help button works up to 50 metres (164 feet) from the base unit in open conditions — and typically 15–30 metres (50–100 feet) indoors — keeping you covered throughout your home.
    Image of a floorplan of a home, with a signal emanating from the centre of it, showing the range of the medical alert system.

    Additional Features

    Coverage Across Canada
    Whether you’re moving for the season or visiting family, you’ll always be protected. Simply contact our customer care team and let them know you're moving the unit, and they'll update the information.
    Water Resistant
    The included wearable emergency alert buttons have a waterproof rating designed for shower or bath use, where 80% of falls happen due to slippery surfaces. 

    What's in the Box

    Your in-home medical alert system will come with a handy user manual as well as the following:
    1
    Base Station
    Our classic medical alert base unit syncs with included wearables giving you multiple help buttons and locations of coverage.
    2
    Pull Cord
    An easy-to-reach emergency pull cord that triggers an immediate connection to our monitoring centre — no buttons required.
    3
    Neck Pendant
    A lightweight and small pendant necklace that connects to the base station for up to 50 metres (164 feet) of coverage.
    4
    Wall Charger + Adapter
    Keep your base unit and backup battery charged with this charging cable. If your power fails, the backup battery will activate and last up to 24 hours.

    Frequently Asked Questions

    Get to know your ProtectWell Home™.

    Yes! The ProtectWell Home™ keeps you protected both in and around your home.

    Whether you experience an accident in the shower, working in the garden, or while going about your daily routine, you will always be able to contact our monitoring centre using your Help Button.

    No. You can only speak to an operator through the base station.

    The wearable Help Button allows you to call for help from up to 50 metres (164 feet) away from the base station in open conditions — typically 15–30 metres (50–100 feet) indoors. If you are unable to speak with our emergency operators, they immediately dispatch local emergency personnel to your home.

    No! You never have to worry about any additional fees for when the ProtectWell Home™ contacts our monitoring center using AT&T’s cellular network.

    Yes! The base station is compatible with multiple Help Buttons so you and your spouse, or another family member, can each be protected in your home.

    Yes! If you’re moving, going on vacation, or visiting family and friends anywhere within Canada, you can take the ProtectWell Home™ with you.

    Simply notify our Customer Care Team so we can update your account and ensure that help is sent to your new location.

    While the base station is not water resistant, the wearable Help Buttons are highly water resistant so you can call for help from anywhere in your home, including the shower.

    Yes! The base unit has a 24-hour backup battery. You’ll always be able to get help in an emergency, even during a power outage.

    Speak With One of Our Experts

    Our Life Safety Consultants are standing by to help you set up a customized protection plan to fit your unique lifesyle.